Experience

Manager, eCommerce Item Set Up

at Hudson’s Bay Company, Toronto from September 2016 to present

Managed the item set up process inclusive of web attribution and classification. Ensured timely live date of products and accurate information. Tracked & reviewed team quality metrics and defined ways to improve.
Worked with Merchandising Performance Optimization and Merchandise Operations teams to identify and reduce process or system inefficiencies and reduce defect rate.
Daily sign-off on web site publication; ensured team has completed thorough quality assurance of designated merchandise areas of responsibility. Oversaw the testing of all site item publishing in coordination with weekly site refreshes, functionality and assist in the Merch Ops testing of marketing initiatives. Daily workflow maintenance management.
Responsible for owning the relationship with Buying/Sample Management team, editorial copy team, and vendors for multiple categories of business.
Led a team of 4. Managed, mentored and developed team for future growth within the department and organization

at Hudson’s Bay Company, Toronto from August 2014 to September 2016

Implemented editorial and special content setup for multiple categories.
Executed merchandising strategies online through custom product assortments and brand-specific merchandising requests to contribute to overall business goals.
Reviewed and set up linking for creative briefs.
Identified process and system inefficiencies
Tested site content.
Reported on editorial, section, and navigation metric results.

at Hudson’s Bay Company, Toronto from October 2013 until August 2014

Audited requisition forms and confirmed all legal copy and vendor images have been received.
Executed all preparatory steps for monthly product releases including: uploading copy, assigning categories, size charts and sequence numbers.
Partnered with merchandise teams to identify items that will be included in weekly POS promotions and uploads items to offer categories.
Re-sequenced items based on seasonality, traffic patterns and selling and ensures all color names and color groups are customer friendly.
Tracked customer shopping patterns in Google Analytics and implements learning into merchandising decisions.

at Hudson’s Bay Company, Toronto from February 2013 until October 2013

Categorize merchandise attributes based on style description
Check-in vendor images and submit them to imaging for processing
Work in content management system on tasks such as re-name colors, remove items from categories, help set up categories and upload QRC codes
Help tag samples/gather information for on-model photoshoots
Swiftly respond to and correct site issues flagged from customer service team
Audit the website regularly and communicate any issues found

at The Green Beanery, Toronto from April 2009 until September 2012

Sector: eCommerce, online shopping

Category, products: Green (Unroasted) and Roasted Specialty Coffee Beans

Managed the growth and development of Green Coffee category – achieved 30% increase in coffee sales due to strategic and well planned replenishment of the stock.
Increased the assortment of offered coffee with 20% to total of 115 varieties from about 40 countries, and total number of coffee SKU to 1400.
Ordered coffee beans from domestic suppliers and imported coffee directly from Jamaica, Hawaii, Indonesia, Yemen and Nepal.
Monitored and analyzed day to day inventory levels and replenishment needs.
Recorded and updated the quantity, type and value of stock on hand using computerized inventory system, reconciling calculated inventories with physical counts.
Applied changes in the coffee prices
Responsible for new coffee products and new vendor set-up into the replenishment system.
Launched new products – created product pages (content and attributes) for every new coffee product.
Provided guidance and support to colleagues at both stores with regards to the coffee category.
Managed the transfer of coffee products between the stores.
Managed the Small Roasteries Loyalty Program, by tracking the annual sold wholesale coffee quantities and communicating directly with wholesale customers.
Provided guidance and support to the customers in person and on the phone with placing and completing their online orders with focus on their needs, and many times leading to up-selling and cross-selling.

at Assarel-Medet Jsc Panagyurishte, from 1999 until 2007

Sector: Mining Products: Copper cathodes, Copper Concentrate, Gold and Silver

Promoted sales to existing clients and identified and solicited potential clients
Provided clients with presentations on the benefits and uses of goods or services
Estimated or quoted prices, contracted terms – terms of payment, term of shipping etc.
Prepared or oversaw preparation of sales or other contracts, and documents like: Invoices, Certificates of Origin, Bills of Lading etc.
Consulted clients after sale, resolved problems and provided ongoing support
Reviewed and adapted to information regarding product innovations, competitors and market conditions
Applied price risk management; hedging – insuring profitable level of copper price for future copper production
Performed production hedging on London Metal Exchange – closely dealt and communicated with brokers and dealers on LME